Q: How much is shipping?
A: Shipping is FREE via U.S. first class mail on all orders! You can choose other options but you may incur costs. Shipping and taxes are calculated at checkout.
Q: What is your return policy?
A: Our 8-year track record is below a 1% return rate; amazing! If you like it on the internet you will love it in real life! Since we offer Free Shipping, if you decide to return an item there is a 15% restocking fee. Simply e-mail us and we will send you a return address with instructions. When your item arrives, we will immediately credit back your card for the full purchase amount minus 15% restock fee. Returns within 10 days are not charged the restocking fee. Any returns after 30 days need to be approved. Please call us. Since we offer free shipping, if you paid for a shipping option, the shipping charges will not be refunded.
Q: How long will my order take to ship?
A: Most orders are shipped within 72 hours or less. Occasionally during peak times of the year, such as holidays, it can take a little longer. If there is a problem with your order we will call you or e-mail you. U.S. first class mail takes about 4-6 days; U.S. priority mail is quoted at 2-3 days and overnight delivery is through Fed Ex. Shipping time quotes do not include weekends.
Q: This is a gift, can I have it boxed?
A: All items ordered come in a black velveteen, drawstring jewelry bag suitable for gift giving. Because your e-mail confirmation is your receipt for print out, no reference to pricing is included in any order. You may send it directly to the gift recipient without concern.
Q: Can I wear my Spirit and Truth jewelry in the shower? How can I clean my piece?
A: Like anything, the better you care for your piece the longer it will last. Your necklace or bracelet can be worn in the shower and should be towel dried afterward. You can clean your jewelry with soap and water. You may also use a silver cleaner purchased from your local jewelry store.
Q: Can I get a “custom verse” or “custom message” on my piece?
A: No, not at this time. However, in the ordering process, you can choose from a menu of verses for your specific piece of jewelry, at no extra cost. The easy to follow instructions will take you through the ordering steps.